Refund Policy

Refund Policy for CookSVG

At CookSVG, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please review our refund policy below.

1. Digital Products

Due to the nature of digital products, all sales of SVG and PNG files are final. However, we understand that there may be exceptional circumstances, and we are committed to resolving any issues you may encounter with your purchase.

2. Eligibility for Refunds

We will consider refund requests for the following reasons:

  • File Download Issues: If you experience technical difficulties that prevent you from downloading the file, please contact us within 14 days of purchase for assistance.
  • File Corruption: If the file you receive is corrupted or cannot be opened, please contact us within 14 days of purchase. We will provide a replacement file or issue a refund if the problem cannot be resolved.
  • Duplicate Purchase: If you accidentally purchase the same file more than once, please contact us with proof of the duplicate purchase, and we will issue a refund for the duplicate transaction.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [Your Email Address] with your order number, the name of the file, and a detailed description of the issue.
  2. Provide Proof: Include any relevant screenshots or error messages that can help us understand the problem.
  3. Wait for Response: Our customer service team will review your request and respond within 3-5 business days.

4. Refund Processing

If your refund request is approved, we will process the refund to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.

5. Contact Us

If you have any questions about our refund policy or need assistance with a purchase, please contact us at:

CookSVG
Email: duyledac0@gmail.com