Refund Policy

CookSVG sells digital files. They're delivered instantly and can't be returned once downloaded, so all sales are final. That said, we're not in the business of keeping money for something that didn't work.

We refund or replace when

• The file is corrupted, or won't open in a program listed on the product page.
• What you received doesn't match what the product page showed.
• Formats promised on the product page are missing from the download.
• You were charged twice for the same order.

We can't refund when

• You changed your mind, or bought a design you already owned.
• You bought the wrong design by mistake and already downloaded it.
• Your machine or software can't handle a format and we've supplied a working alternative.
• Your Unlimited Membership has run its 30 days — it's a fixed pass, not a subscription, and unused days aren't refundable.
• You downloaded files under a membership and then asked to cancel it.

How to ask

Email support@cooksvg.com within 14 days of your order with:

• Your order number
• Which file the problem concerns
• What went wrong — a screenshot helps a lot

We reply within one business day. Approved refunds go back to the original payment method and take 5 to 10 business days to appear, depending on your bank or PayPal.

Membership refunds

If you bought the membership and downloaded nothing, write to us within 48 hours and we'll refund it in full. Once files have been downloaded the pass is considered used.

Chargebacks

Please write to us before opening a dispute. Almost every problem is an expired link or a format mismatch, and both take minutes to fix.