FAQs
FAQs for CookSVG
Welcome to the CookSVG FAQ page! Here, you'll find answers to the most common questions about our products and services.
1. What is CookSVG?
CookSVG is an online shop specializing in high-quality SVG and PNG files. Our digital products are perfect for graphic designers, crafters, and DIY enthusiasts looking to enhance their creative projects.
2. What are SVG and PNG files?
- SVG (Scalable Vector Graphics): SVG files are vector-based graphics that can be scaled to any size without losing quality. They are ideal for use in digital design, printing, and cutting machines.
- PNG (Portable Network Graphics): PNG files are raster graphics that support transparency and are widely used for web design and digital artwork.
3. How do I purchase a file?
To purchase a file, simply browse our collection, add the desired items to your cart, and proceed to checkout. After completing your purchase, you will receive a download link for your files.
4. How do I download my purchased files?
After your purchase is complete, you will receive an email with a download link. You can also access your downloads by logging into your account on our website and navigating to the "My Downloads" section.
5. What payment methods do you accept?
We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
6. Can I use the files for commercial purposes?
Yes, you can use our files for both personal and commercial projects. However, you may not resell, redistribute, or share the files in their original or modified form. Please refer to our Terms of Service for more details on usage rights.
7. What if I have trouble downloading or opening a file?
If you encounter any issues with downloading or opening your file, please contact us at duyledac0@gmail.com within 14 days of your purchase. Include your order number and a description of the issue, and we will assist you promptly.
8. Do you offer refunds?
Due to the nature of digital products, all sales are final. However, we will consider refund requests in cases of technical difficulties, file corruption, or duplicate purchases. Please refer to our Refund Policy for more information.
9. How can I contact customer support?
If you have any questions or need assistance, please contact us at:
CookSVG
Email: duyledac0@gmail.com
We aim to respond to all inquiries within 3-5 business days.
10. Can I request custom designs?
At this time, we do not offer custom design services. However, we are always open to suggestions for new designs and collections. Feel free to contact us with your ideas!
11. How do I stay updated on new releases and promotions?
Stay connected with us by following CookSVG on social media and subscribing to our newsletter. You'll be the first to know about new releases, special offers, and exclusive promotions.
12. Are there any tutorials or guides available?
Yes, we regularly post tutorials and guides on our blog to help you make the most of your SVG and PNG files. Visit our blog section for tips, tricks, and project ideas.